CHOICE
When booking an appointment you have the right to choose which Doctor it is that you would like to see, so as Practice Staff we will always try to meet your request.
MAKING A ROUTINE APPOINTMENT
Routine appointments are booked over the telephone or calling into the Surgery during Practice hours. The receptionists will give you a convenient appointment, or offer you an alternative time at your request. There is a receptionist there to take your calls from 8.30 am until 1.00 pm, and then again from 2.00 pm until 6.00 pm. We do ask that you book your appointments a few days in advance as to make sure that we can fit you in. Please make sure that you arrive on time for your appointments as if you arrive late the Doctor may be unable to see you.
URGENT/EMERGENCY APPOINTMENTS
For an EMERGENCY appointment on the same day, please try to explain what’s wrong with your health: such as if its chest pain, any bleeding, breathing difficulties etc. If its a genuine medical urgency we will make sure GP will see you same day. Please remember we recommend all chest pains to call 999.
Please note cough or cold, or flu or blocked ears, or sick note are not an emergency.
MISSED APPOINTMENTS
It is extremely important that patients attend there booked appointments. If you need to cancel the appointment or know that you cannot make it then please give us as much notice as possible as we could use your appointment to book another patient in. then we can rebook you to your specified time/date. The computer system holds a record of missed appointments and DNA’s (Did not attend) and if persistent non-attendance is present after booking appointments then the Doctor may remove patients from his list.
TELEPHONE CONSULTATIONS
The Practice Doctors or Nurses are very happy to advise you on any problems with your health by telephone. Please ring the surgery at 02476 520 183 to book an appointment. If its urgent, please mention it to staff. Dr will ring you same day.
HOME VISITS
If you feel that you are too ill to attend the Practice and request a home visit please call before 11.00 am. Usually, home visits are for patients that are housebound and bed bound or too ill to attend the Surgery. The Doctor may first contact you to establish whether a home visit is necessary or whether you should be treated in a different way. Most of the people can still manage to see their GP. For example; Take taxi, ask somebody to help you with walking.
Having no transport, or living far away from GP Surgery, or its snowing outside is no excuse for home visit.